Refund policy

Return Policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return. To be eligible for a return, the item must be unused, unopened where applicable, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or other proof of purchase. Opened coffee and tea products cannot be returned due to the nature of these products.

How to Request a Return:  To request a return, email monroesunny53@yahoo.com with your order number and the reason for your request.

Please contact us before sending anything back. If your return is approved, we’ll provide instructions about where and how to send your package.  Return shipping costs for standard returns are the responsibility of the customer. Items sent back without first requesting a return may not be accepted. 

Please send approved returns to: Sunshinescoffee 2932 Van Buren Blvd, Apt 35, Riverside, California, 92503 United States 310-597-6305. 

You can always contact us for any return question at monroesunny53@yahoo.com. We will respond within 2 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order arrives damaged, contains an incorrect item, or has another fulfillment issue, please contact us promptly with your order number and photos of the issue. We’ll review the details and determine the appropriate resolution.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the original item, wait for the return to be approved, and place a separate order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This right is subject to any exceptions provided by law.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at monroesunny53@yahoo.com